PAYMENT METHODS

At festivalby.com, we offer the following payment methods for your convenience. Simply choose the payment method that suits you best. The shipping cost depends on the selected payment method.

PayPal – Safer and Secure

With PayPal, you can easily and securely make online payments, ensuring a safe transaction. The process is quick and straightforward. PayPal is a secure and reliable payment processing service that you can use to make purchases on our website.

Secure: PayPal protects your financial information, and there’s no need to join online. We also safeguard your purchase records. If there are any issues, you can request a refund.

Fast and Convenient: With just a few clicks, you can complete your payment. No need to carry your wallet around or enter credit card details on different platforms. Simply enter your email address. The convenience of quick payment means you don’t have to dig out your wallet or navigate through multiple pages to input your card information.

Widely Accepted: From leading brands to small independent retailers, thousands of websites accept PayPal. You can use it wherever you shop.

Regarding additional international fees, they are not common in general. However, if there are any applicable costs, you will need to cover them. We appreciate your understanding.

Credit Card

Once you enter your credit card details, the transaction will be sent to us. Your account will be charged, and we will ship the goods to you.

Buyers can securely use their credit cards for direct payments. Please note that we do not collect your credit/debit card number or personal information when you make a payment. If you have any concerns about transactions on our website, please contact your issuing bank for more information.

If the credit card payment is not successful, please don’t worry. Refer to the following troubleshooting methods:

Common Reasons for Payment Rejection Your bank or credit card company will know the reason for the rejection of your credit card or direct payment. However, here are some common reasons that might help you resolve the issue. Check the following details for more information on each type of rejection:

1)    Your Card Has Reached the Limit:

•      Check your credit limit.

•      Verify the maximum amount that can be deducted from your card at one time.

•      Check how many times your card can be debited within a given time period.

•      Verify if your card allows online transactions.

•      Inquire with your credit card company whether they allow automatic billing or if they occasionally call to verify charges.

•      Ensure your card accepts international charges.

2）  Incorrect Credit Card Information:

•      Verify your credit card’s expiration date.

•      Confirm that the credit card number is correct and up to date.

•      Is the phone number and billing address provided for the credit card in line with the information held by the credit card company?

3）Other Errors: These can occur due to various reasons. Contact your bank’s second-level support to understand the reasons for the payment rejection.

•      Declined

•      Not honored

•      Processor declined

•      Transaction not allowed

What Should I Do to Resolve Payment Issues?

To resolve payment issues, please call your bank (or credit card provider).

Contact second-level support. Typically, call center support agents do not have access to the information required to resolve payment issues, and they may simply claim that your card is working fine. Speak with second-level support personnel to understand the reasons why your bank is rejecting the payment.

Explain to your bank or credit card support personnel that you attempted to make a payment to us, provide the date, and inform them about the error codes and messages returned by your bank.

Ask your bank to explain the reasons for rejecting the payment and what measures they will take to ensure the card is not rejected again.

Once your bank confirms that they have resolved the issue (such as lifting restrictions or adjusting certain system settings), please retry the payment by completing the checkout process on the festivalby payment page.

What if I Followed the Steps for Payment but It Still Fails?

If you are still unable to make the payment after following the above steps, try using another credit card or debit card.

Alternatively, you can attempt to make the payment using a PayPal account. Use the PayPal logo link on the payment page. Please note that if you use the same credit card to fund the payment through PayPal, the credit card provider may still decline the transaction.

Payment-Related Questions

Q: Is my credit card and personal information secure on your website?

A: Absolutely. We implement multiple security measures to ensure the safety of your personal information. Your personal data is stored behind secure networks, accessible only by a few individuals with special access rights who are required to keep the information confidential. When you place an order or access your personal information, we provide the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

Q: When will my PayPal be charged?

A: Your payment will be charged shortly after you make the payment for your items.

Q: Do I have to pay sales tax?

A: If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.

If you still encounter errors when attempting to make a payment, please contact us : festivalby@outlook.com